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We invited Suryaveer Singh, Head of Loyalty, CRM & Data Analytics at ENOC, back for his second appearance on the Loyalty Personality Quiz to face the ultimate test. Michał Ostasz, our PR Specialist, presented him with a series of rapid-fire dilemmas that get to the heart of modern loyalty strategy.

Choosing a loyalty tech provider can feel overwhelming—endless features and hundreds of vendors, all promising everything from gamification to AI-driven personalization. Add in regional nuances, infrastructure needs, and compliance hurdles, and it quickly turns into one big loyalty headache. So, how do you cut through the noise and make the right choice?

To find out, we invited Deborah Otiso, Operations Manager for CRM & Loyalty at Kenya Airways, to take a seat for our latest Loyalty Personality Quiz with Michał Ostasz. Deborah steps away from managing a program to reveal the personal preferences that shape her professional perspective.

In this episode, Amanda Cromhout sits down with Dharmesh Bhana, Executive of Loyalty & Rewards at Nedbank, to explore the 20-year journey of the Greenbacks programme - from its origins, through its transformation into a bank-wide loyalty initiative.

In this episode Charlie Hills is delighted to interview Chris Frost, the Senior Product Manager for Customer Experience & Loyalty for Travelex.

In our latest episode of the Loyalty Personality Quiz, we put a key player from that very team in the hot seat. Bianca Baloyi, Lead Business Analyst at NedBank, sits down with our own Michał Ostasz to peel back the layers of her personal loyalty preferences.

What makes a loyalty program stand out in a country where everyone offers one? For Marek Gajewski, CTO at Japan Green Stamp and a proud owner of over 25 apps and more than 100 loyalty cards, the answer is simple: it has to deliver real value.

What makes a loyalty program truly stand out? For Isaiah Oduor, CRM and Loyalty Systems Specialist at Kenya Airways, it all comes down to the experience. “I love the experience of loyalty. Being recognized. Being seen. Being appreciated.”

Loyalty is booming across industries and regions, but there’s no such thing as a one-size-fits-all program. What works in one market can flop in another. Launching globally—or even in just a few different markets—means dealing with cultural nuances, diverse regulations, and different customer expectations.